sparklyseolOrder cancellation
- You may request cancellation before the order is packed or dispatched.
- Once dispatched, the order cannot be cancelled and the return process will apply if eligible.
- To cancel, email sparklyseol@gmail.com with your order ID and registered email/phone.
Return and exchange window
Eligible return or exchange requests must be raised within 7 days of delivery. Items must be unused, unworn, undamaged, and returned with original packaging, tags, invoice/order proof, and any accessories received.
Items not eligible for return
- Used, worn, damaged, washed, altered, or mishandled jewellery.
- Items without original packaging or order proof.
- Customized, made-to-order, clearance, final sale, or hygiene-sensitive items, unless received damaged or incorrect.
- Damage caused after delivery by improper storage, water exposure, perfumes, chemicals, or rough use.
Damaged, missing or wrong item
If you receive a damaged, missing, or wrong item, contact us within 48 hours of delivery with order ID, clear photos, and an unboxing video if available. After verification, we will offer replacement, exchange, store credit, or refund depending on the issue and stock availability.
Refund timeline
- Approved refunds are initiated to the original payment method or another agreed method.
- Refunds are usually processed by us within 5-7 business days after approval or returned item verification.
- Bank/payment gateway settlement time may take additional days depending on the payment method and provider.
- Shipping charges, COD charges, gift wrapping, and payment gateway charges may be non-refundable unless the issue was caused by us.
Return shipping
For customer-choice returns, the customer may need to pay return shipping. If the return is due to our mistake or a verified damaged/wrong product, we will guide you on pickup, replacement, or refund support.
How to request a return or refund
Email us at sparklyseol@gmail.com with your order ID, registered name, phone/email, reason, and photos/videos where applicable.